TON — Rules

Cancellation Policy

Last updated: 2026-06-27

This policy sets out the handling of changes to and cancellations of reservations at TON (the "Facility"), an accommodation facility operated by BUPPHA Inc. (the "Company"). This page is an English-language reference; the Japanese version (キャンセルポリシー) prevails in case of any discrepancy.

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Article 1 (Scope of Application)

1. This policy applies to changes to and cancellations of reservations at the Facility (collectively, "cancellations").
2. Where a reservation is made through a third-party booking site (Airbnb, Booking.com, etc.), the cancellation policy stipulated by that booking site may take precedence.
3. This policy forms an integral part of the Facility's "Terms of Use" and "Accommodation Terms and Conditions."

Article 2 (Cancellation Fees)

Cancellation fees are charged at the following rates, calculated by reference to the date of stay:

Days before the date of stay	Cancellation fee
Up to 30 days before	Free
29 – 14 days before	20% of the accommodation charges
13 – 7 days before	50% of the accommodation charges
6 – 2 days before	80% of the accommodation charges
The day before / the day of stay	100% of the accommodation charges
No-show without notice	100% of the accommodation charges

• Days are counted with the day before the scheduled date of stay as "1 day before" (for example, for a stay on May 10, April 10 is 30 days before).
• "Accommodation charges" include the basic accommodation charge and the cleaning fee.

Article 3 (Changes to Reservations)

1. Changes to the date of stay, reductions in the number of guests and other changes to a reservation are, in principle, handled as a cancellation followed by a new reservation, and the cancellation fees under Article 2 apply.
2. As an exception, a change of the date of stay may be made free of cancellation fees — with the original reservation transferred to the new dates — where the change is requested no later than 30 days before the date of stay and the new date of stay falls within 3 months of the originally booked date.
3. Increases in the number of guests are accepted subject to availability and within the maximum number of guests. Additional charges may apply for the difference.

Article 4 (Cancellation by the Company)

1. The Company may cancel a reservation where it is unable to provide accommodation services due to any of the following causes. In such cases, the Company will refund in full the accommodation charges already paid.
   1. Natural disaster, epidemic, administrative guidance or any other cause not attributable to the Company
   2. Serious failure of the facilities or equipment, or a safety problem
   3. An event that impedes use of the Facility, such as damage caused by previous users
   4. Any other unavoidable cause
2. In the cases described in the preceding paragraph, the Company is not liable for any damage exceeding the refunded amount (transportation costs, alternative accommodation costs, etc.).

Article 5 (Force Majeure)

Where any of the following applies and the User presents documentation proving the relevant cause by the date of cancellation, the Company may waive all or part of the cancellation fee. Whether a waiver is granted is determined by the Company in light of the individual circumstances.

1. Where access to the Facility is practically impossible due to the issuance of a weather warning
2. Death of the User, or a bereavement in the User's immediate family
3. Where movement is restricted by law or government order
4. Any other cause the Company recognizes as unavoidable by generally accepted standards

Article 6 (Refunds)

1. Where a balance remains after deduction of the cancellation fee, it will be refunded by the same method used for payment at the time of booking.
2. Bank transfer fees, payment processing fees and similar charges are borne by the User.
3. Refunds are made, in principle, within 30 days of the Company's confirmation of the cancellation.

Article 7 (No-shows)

1. If you do not arrive on the date of stay without prior notice, the reservation will be treated as a no-show and 100% of the accommodation charges will be charged as a cancellation fee.
2. If your arrival will be significantly delayed beyond the estimated time, be sure to contact the Company in advance.

Article 8 (How to Cancel)

1. To cancel, follow the prescribed procedure through the channel used for booking (the Company's website, a third-party booking site, etc.).
2. Cancellation requests by email are also accepted; the cancellation takes effect at the time the Company confirms receipt of the request.
   • Email: contact@ton-nagano.com

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